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Frequently Asked Questions

Are the qualifications you offer approved by Centrelink?

Yes they are. All qualifications offered by the Australian Adult Learning Institute are approved by the Australian Government Department of Human Service for Austudy, ABSTUDY, Youth Allowance and Pensioner Education Supplement. We suggest discussing this with Centrelink to determine your eligibility.

Can I complete my qualification in less than 12 months?
 
Yes you can. All of our qualifications are self paced and supported by a dedicated Trainer assigned to you who works at your pace.
  
Are your qualifications Nationally Recognised Qualifications?
 
Yes they are. The Australian Adult Learning Institute is a Nationally Registered Training Organisation Provider No: 41044 and are registered on the National Government Training and Qualification Website (www.training.gov.au). 

We always recommend that you check that your Training Provider is a Registered Training Organisation (RTO) and not a third party broker acting on behalf of an RTO. Training Providers who are not a RTO cannot issue a Nationally Recognised Qualification. 
 
Why are your qualifications less expensive than other training providers?
 
At the Australian Adult Learning Institute we believe in "Making Education Affordable".
 
We offer online promotions throughout the year to ensure that our students are not paying over inflated prices that some training providers charge. The price advertised is for the full qualification to be completed within 12 months with no hidden charges.
 
Are there any hidden charges?
 
Definitely not, all prices advertised on our website are the full price for each qualification. We believe in being 100% transparent in all advertising and pricing.
 
Are your online learning materials truly online as many training providers say they are but they are only PDF files I can download or are they sent to me on a memory stick?
 
All our online training resources are 100% online, which means you can access your learning materials 24/7 and save your work online as you go. You can access your online learning via your Smart Phone, Tablet, Ipad, Desktop Computer, Laptop or MAC Computer.
 
You will have access to your very own online learning space where you can view all the learning resources you need to successfully complete your qualification at your own pace. Once enrolled, your online learning will be activated and you will be introduced to your dedicated Trainer and Assessor. Your Trainer and Assessor will work with you throughout your learning journey via phone, email or online. We will provide you with support and guidance to ensure that you become qualified with confidence.
 
All online learning resources are updated regularly to meet industry standards.
 
How do I know I can trust the Australian Adult Learning Institute?
 
We are a customer centric organisation with all staff that follow and live this philosophy. We have over 25 years of industry experience in Adult Education with a goal to ensure that our student's needs are met. Please review our testimonials for recent feedback from our satisfied customers.
 
What resources do I need to complete my online studies?
 
  • Any of the following technologies: Smart Phone, Tablet, Ipad, Desktop Computer, Laptop or MAC Computer
  • Internet connection
  • Email address
  • Adobe Reader & Adobe Flash Player
  • Basic Microsoft suite or equivalent
  • Printer
 
Is the Australian Adult Learning Institute's website secure?
 
Yes it is. At the Australian Adult Learning Institute, we respect your privacy and the securing and integrity of all of the information that you provide to us. Any information you provide to us is completely protected and is kept totally confidential.
 
Are you a Registered Training Organisation?
 
Yes we are. We are registered and listed on the training.gov.au website. Our Registered Training Organisation number is 41044. We strongly recommend that you look for the Nationally Recognised Training logo and Registered Training Organisation Number before you commence any qualification within Australia. Only Registered Training Organisations are authorised to display this logo and issue a certificate or statement of attainment for the qualification or studies you have completed.
 
How long do I have to complete my qualification?
 
All qualifications have the duration of twelve months to complete from the date of enrolment. We recommend completing 1 unit of competency per month. Depending on the Nationally Recognised Qualification you are completing, the nominal hours will range from 600 hours to 1200 hours. The hours mentioned cover all reading required, completion of assessment activities, and project work required. The nominal hours recommended will depend upon the qualification you are completing, and your current skills, knowledge, and experience. The nominal hours do not take into consideration any potential recognition of prior learning (RPL) that may be awarded based on your current skills, knowledge and experience. For further information please feel free to contact us.
  
Can I get an extension?
 
Yes you can. You can apply for a one, three or six month extensions. Terms and conditions apply. Please refer to your student handbook for further information.
 
What support will I get to complete my qualification?
 
You will be assigned a dedicated Trainer and Assessor who will be able to give you guidance and feedback on the units that you are studying, have completed, and have submitted for assessment.
  
How long does it take before I get my certificate?
 
Once you have achieved Competency in the final unit within your qualification, your certificate will be issued and posted to you within ten working days.
 
Who will issue my certificate?
 
The Australian Adult Learning Institute will. Only Registered Training Organisations can issue Nationally Recognised Qualifications. 
 
How can I pay for my qualification?
 
We accept payment via Paypal, Credit / Debit Card, or by direct Bank Deposit, over the phone, or online.
 
Are my credit card details retained by the Australian Adult Learning Institute after I have paid for my qualification?
 
Not at all. To protect your details we hold no records of your credit card details or do we have access to this information after your payment has been made.