CERTIFICATE IV IN CUSTOMER ENGAGEMENT BSB40315
CERTIFICATE IV IN CUSTOMER ENGAGEMENT BSB40315
About this Nationally Recognised Qualification
Price: Enrolments Closed
About this Qualification
Duration
12 months - You are able to complete the course sooner if you choose as we work at your pace.
About this Qualification
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry Requirements
Nil Packaging Rules
Total number of units = 133 Core Units plus 10 (Pre-packaged) Elective Units
For detailed information about each unit of competency covered within this Nationally Recognised Qualification, please visit the link for the unit of competency below:
Core Units
Group A
Group B
People who would enrol into this qualification
There are THREE types of people who will enrol in this course:
This method of learning is suitable for people who are not able to attend training face to face due to commitments relating to work or personal life, geographical restrictions, or preferred method of learning, and is self-paced.
You have little to NO existing skills, knowledge and experience in customer service leadership and management
You are interested in learning about managing and leading people and in particular, the skills and knowledge to become qualified within customer service leadership and management.
You have been engaged in the workforce for many years doing a variety of different types of work relating to customer service leadership and management
You have usually been engaged in the workforce for many years doing a variety of different types of work, and are looking to increase your skills and knowledge so that you can take on new roles within your respective workplace, or industry.
You have existing skills, knowledge and experience within customer service leadership and management
You have usually been engaged in the workforce for many years doing a variety of different types of work, and are looking to increase your skills and knowledge so that you can take on new roles within your respective workplace, or industry.
For further information please refer to training.gov.au for this qualification. https://training.gov.au/Training/Details/BSB40315
Pathways Information
Study Pathways
The further study pathways available to learners who undertake this qualification include: After achieving Certificate IV in Customer Engagement, candidates may undertake a Diploma of Customer Engagement or other Diploma qualifications.
Note: This RTO may not offer all qualifications listed above in possible pathways
Employment Pathways
The following employment pathways are available to students who complete this qualification:
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Amount of Training
Includes:
For further information please do not hesitate to contact us.
Price: Enrolments Closed
About this Qualification
Duration
12 months - You are able to complete the course sooner if you choose as we work at your pace.
About this Qualification
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry Requirements
Nil Packaging Rules
Total number of units = 133 Core Units plus 10 (Pre-packaged) Elective Units
For detailed information about each unit of competency covered within this Nationally Recognised Qualification, please visit the link for the unit of competency below:
Core Units
- BSBCUS401 Coordinate implementation of customer service strategies
- BSBLED401 Develop teams and individuals
- BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Group A
- BSBCUS402 Address customer needs
- BSBCUS403 Implement customer service standards
- BSBMGT401 Show leadership in the workplace
- BSBWOR403 Manage stress in the workplace
Group B
- BSBINN301 Promote innovation in a team environment
- BSBLED501 Develop a workplace learning environment
- BSBMGT402 Implement operational plan
- BSBMGT403 Implement continuous improvement
- BSBMGT405 Provide personal leadership
- BSBPMG522 Undertake project work
People who would enrol into this qualification
There are THREE types of people who will enrol in this course:
- Those with little to no knowledge in customer service leadership and management
- Those who have been engaged in the workforce for many years doing a variety of different types of work relating to customer service leadership and management
- Those who have skills, knowledge and experience within customer service leadership and management.
This method of learning is suitable for people who are not able to attend training face to face due to commitments relating to work or personal life, geographical restrictions, or preferred method of learning, and is self-paced.
You have little to NO existing skills, knowledge and experience in customer service leadership and management
You are interested in learning about managing and leading people and in particular, the skills and knowledge to become qualified within customer service leadership and management.
- You may be a new entrant to an organisation who have no prior or limited experience in customer service leadership and management, and are exploring a new career
- Your role may involve some of the day to day operations including customer service leadership and management
- You are wanting to upgrade your skills, knowledge to attain a nationally recognised qualification, and learn more skills in relation to customer service leadership and management.
You have been engaged in the workforce for many years doing a variety of different types of work relating to customer service leadership and management
You have usually been engaged in the workforce for many years doing a variety of different types of work, and are looking to increase your skills and knowledge so that you can take on new roles within your respective workplace, or industry.
- Your role may involve some of the day to day operations of a business
- Your role may involve managing a team of people or individuals
- You may have broad industry knowledge and experience in customer service leadership and management, and are exploring a new career
- Your role may involve managing a business
- You are wanting to upgrade your skills, knowledge to attain a nationally recognised qualification, and learn more skills in relation to customer service leadership and management.
You have existing skills, knowledge and experience within customer service leadership and management
You have usually been engaged in the workforce for many years doing a variety of different types of work, and are looking to increase your skills and knowledge so that you can take on new roles within your respective workplace, or industry.
- Your role involves the day to day operations of a business
- Your role involves managing a team of people or individuals
- You have broad industry knowledge and experience in customer service leadership and management
- You are currently managing a business, or are a manager within a business
- You are wanting to upgrade your skills, knowledge to attain a nationally recognised qualification and learn more skills in relation to customer service leadership and management.
For further information please refer to training.gov.au for this qualification. https://training.gov.au/Training/Details/BSB40315
Pathways Information
Study Pathways
The further study pathways available to learners who undertake this qualification include: After achieving Certificate IV in Customer Engagement, candidates may undertake a Diploma of Customer Engagement or other Diploma qualifications.
Note: This RTO may not offer all qualifications listed above in possible pathways
Employment Pathways
The following employment pathways are available to students who complete this qualification:
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
- Contact centre team leader / Frontline customer service team leader
- Quality assurance coordinator
- Customer contact coach
- Analyst
- Scheduler
- Complex enquiry customer contact operator.
Amount of Training
Includes:
- Online learning, independent research, and assessments to be completed self-paced - You are provided access to all the required resources you need to successfully complete your Nationally Recognised Qualification.
- AALI Trainer/Assessor - For the duration of your course you are assigned an experience and qualified AALI Trainer/Assessor for training support.
For further information please do not hesitate to contact us.