Student Support Services
Educational And Support Services Overview
In accordance with the Standards for RTOs 2015, at a minimum, support should include:
This may include providing:
The following support will be available to students:
At the Australian Adult Learning Institute we make every effort to ensure that we can accommodate a student’s specific needs.
Sometimes the LLN needs of the student are beyond the assistance that can be provided by the Australian Adult Learning Institute.
Individuals who require additional help with their literacy and numeracy can access information about their nearest LLN provider by calling the Reading Writing Hotline on 1300 655 506. If you would like to find out any further information about how we can support you through your educational experience with us, please do not hesitate to contact us.
Counselling And Personal Support
Lifeline – 13 11 14 or https://www.lifeline.org.auRelationships Australia - 1300 364 277 or http://www.relationships.org.au MensLine Australia – (For men of any age) 1300 78 99 78 or https://mensline.org.auBeyond Blue - 1300 224 636 or https://www.beyondblue.org.au
Any costs incurred will be the responsibility of the student.
Complaint or Appeal of Assessment Decision
We will ensure that students have access to a fair and equitable process for dealing with grievances and to appeal against decisions, which affect them.Grievances may be communicated directly to the trainer or to Student Support via email at studentsupport@aali.com.au , or by phone on 1300 735 381. We advocate a harmonious environment where students are encouraged to participate in professional and social interaction. All grievances will be treated with seriousness and every effort will be made to resolve grievances. Students may raise any concerns relating to, for example, training delivery or assessment, the quality of training, amenities, discrimination or sexual harassment. Students should not instigate grievances that are frivolous or malicious. All students are expected to participate in the grievance resolution process in good faith. All grievances are recorded in writing. No person should be victimised because they raise a complaint or are associated with a grievance. All details of grievances and actions will be documented from the initial stage of notification until resolution, and thereafter kept on file. All grievance discussions are confidential. Details of a grievance will not be shown to a third party without the student’s permission. We will attempt to resolve all grievances through discussion and conciliation. If you believe that your grievance has not been addressed, you are able to raise your grievance further with Colin Bailey-Smith (National Operations Manager) by phone on 1300 735 381, or via email at colin@aali.com.au
In accordance with the Standards for RTOs 2015, at a minimum, support should include:
- Identifying particular requirements (such as literacy, numeracy, English language or physical capabilities) learners would need to complete each course, and
- Developing strategies to make support available where gaps are identified.
This may include providing:
- Language, Literacy & Numeracy (LLN) support
- Assistive technology
- Additional tutorials, and/or
- Other mechanisms, such as assistance in using technology for online delivery components
The following support will be available to students:
- Language, Literacy & Numeracy (LLN) support
- Assistive technology
- Additional tutorials, and/or
- Other mechanisms, such as assistance in using technology for online delivery components
- External resources and disability services (National Relay Services https://relayservice.gov.au and Reading Writing Hotline https://www.readingwritinghotline.edu.au etc)
At the Australian Adult Learning Institute we make every effort to ensure that we can accommodate a student’s specific needs.
Sometimes the LLN needs of the student are beyond the assistance that can be provided by the Australian Adult Learning Institute.
Individuals who require additional help with their literacy and numeracy can access information about their nearest LLN provider by calling the Reading Writing Hotline on 1300 655 506. If you would like to find out any further information about how we can support you through your educational experience with us, please do not hesitate to contact us.
Counselling And Personal Support
Lifeline – 13 11 14 or https://www.lifeline.org.auRelationships Australia - 1300 364 277 or http://www.relationships.org.au MensLine Australia – (For men of any age) 1300 78 99 78 or https://mensline.org.auBeyond Blue - 1300 224 636 or https://www.beyondblue.org.au
Any costs incurred will be the responsibility of the student.
Complaint or Appeal of Assessment Decision
We will ensure that students have access to a fair and equitable process for dealing with grievances and to appeal against decisions, which affect them.Grievances may be communicated directly to the trainer or to Student Support via email at studentsupport@aali.com.au , or by phone on 1300 735 381. We advocate a harmonious environment where students are encouraged to participate in professional and social interaction. All grievances will be treated with seriousness and every effort will be made to resolve grievances. Students may raise any concerns relating to, for example, training delivery or assessment, the quality of training, amenities, discrimination or sexual harassment. Students should not instigate grievances that are frivolous or malicious. All students are expected to participate in the grievance resolution process in good faith. All grievances are recorded in writing. No person should be victimised because they raise a complaint or are associated with a grievance. All details of grievances and actions will be documented from the initial stage of notification until resolution, and thereafter kept on file. All grievance discussions are confidential. Details of a grievance will not be shown to a third party without the student’s permission. We will attempt to resolve all grievances through discussion and conciliation. If you believe that your grievance has not been addressed, you are able to raise your grievance further with Colin Bailey-Smith (National Operations Manager) by phone on 1300 735 381, or via email at colin@aali.com.au
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